This Read Me file is a reference of commonly asked questions. It contains program installation instructions and troubleshooting tips as of the production of this CD. For the latest troubleshooting information and Frequently Asked Questions, check out TECHTALK on the Theatrix home page on the Web: www.theatrix.com.
Please register your product via modem during installation or through the mail by sending in the registration card provided in the Word Heads box.
TOPICS INCLUDED IN THE READ ME
I. Minimum Hardware and System Software Requirements
How to Locate System Information
II. Installation Section
How to Install
What's Installed and How to Uninstall
III. Electronic Registration
IV. Connecting to the Internet from the Strategy Heads CD-ROM
The Get Connected Application
AT&T WorldNet (SM) Service--Installing and Uninstalling
V. Memory Problem/Solution Section
Word Heads Freezes, Crashes, or Displays "Out of Memory" Message
2. From the Apple menu, select "Control Panels" then "Memory."
3. Check to make sure that Virtual Memory is turned off.
4. Click on the Apple menu and go to "About This Computer." Note the System Software Version. "Total Memory" is the amount of RAM on your machine. "Largest Unused Block" is the amount of RAM available after system software is loaded.
5. Double-click the icon of your hard drive. From the "View" menu, select "by Icon." In the upper-right hand corner of your hard drive's window, you will see how much space is available on your hard drive.
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II. Installation Section
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The Strategy Heads Installer will install the Strategy Heads application and the system software required to run the Strategy Heads application. The Strategy Heads CD must always be in your CD-ROM drive to run Strategy Heads.
1. To get the best performance, turn off screen saver programs and close all other applications before running the installation.
2. Double-click on the Strategy Heads Installer icon located on the CD. The installation will install the Strategy Heads application and system software required.
3. If the installer adds any new extensions to your system, your computer will be restarted. Otherwise, you can start playing Strategy Heads immediately.
What's Installed and How to Uninstall
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In addition to the files installed to the Strategy Heads folder, the following files are installed in your System Folder, if necessary:
Sound control panel (Control Panels)
Sound Manager (Extensions)
Internet Config (Extensions)
To uninstall Strategy Heads, throw away the Strategy Heads folder. Use the "Extensions Manager" from "Control Panels" in the "Apple Menu" to turn off the extensions you don't need.
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III. Electronic Registration
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When you install Strategy Heads, you are given the option to register electronically. If you choose not to register at this time, you may launch the Register application by double-clicking the "Register Strategy Heads" icon on your Strategy Heads CD-ROM.
If you have access to the World Wide Web, you can access the Theatrix Web site directly from the "Get Connected" application on the Strategy Heads CD. World Wide Web access will supplement your experience of Strategy Heads, but it is not required to fully enjoy this product.
To access Theatrix on the World Wide Web you will need:
1. A modem and a phone line or any Internet connection
2. An account with an Internet service provider
3. Web browser software such as Netscape Navigator™ or Microsoft Internet Explorer™.
Once you're equipped to access the Web, you can get to the Theatrix Web site by selecting "Theatrix on the WWW" from the "Get Connected" application. To launch the application, double-click the "Get Connected" icon on your CD-ROM.
Identifying Your Web Browser
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The first time you access the Theatrix Web site from "Get Connected," you may need to identify the location of your Web browser on your hard drive. The program will search for common browsers on your hard drive and use one if it finds it.
To select the browser that "Get Connected" will use:
1. Choose "Setup" from the "Get Connected" application.
2. In the Setup dialog box, click the "Change Browser" button.
3. Locate the Web browser that you wish to use on your computer's hard disk.
4. When you have highlighted your browser, click "Open."
5. Click "OK" at the original screen.
America Online Users
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In America Online versions 2.6 and later, access to the WWW is through a separate Web browser application.
To select the AOL Web Browser application as the browser that "Get Connected" will use:
1. Choose "Setup."
2. In the Setup dialog box, click the "Change Browser" button.
3. Locate the file called "Web Browser" in a folder called "Online Browser" in the America Online folder on your computer's hard disk.
4. When you have highlighted "Web Browser," click "Open."
5. Click "OK" at the original screen.
Downloading May Interfere with Program Performance
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If you play Strategy Heads while you are downloading files from the Internet, performance may be choppy and slow. If this is the case, wait until the files are completely downloaded before playing the program.
Using an older version of a browser when two versions are installed
When you select "Theatrix on the WWW" from the main menu of "Get Connected," the program will always launch the most recent version of the browser you have selected in Setup. If you really want to use an older version, launch that version directly from the Finder.
AT&T WORLDNET SERVICE
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For your convenience, this CD includes the Netscape Web browser and everything that you need to sign up for the AT&T WorldNet Service. If you already have an Internet service provider and browser software, our "Get Connected" application will make use of it and you will not need to install the AT&T WorldNet Service.
Installing AT&T WorldNet Service
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You can install AT&T WorldNet Service at any time by double-clicking the "Install AT&T WorldNet" icon in the "Install AT&T WorldNet Service" folder on the Strategy Heads CD-ROM.
Uninstalling AT&T WorldNet Service
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Throw away the AT&T WorldNet Service folder. In addition, the following files are installed in your System Folder if they're not already there.
MacTCP DNR
FreePPP Setup (Control Panels)
MacTCP (Control Panels)
FreePPP extension (Extensions)
FreePPP Config plug-in (Extensions)
Netscape folder (Preferences)
TCP/IP preferences (Preferences)
MacTCP preferences (Preferences)
Netscape Custom data (Preferences)
FreePPP preferences (Preferences)
If you do not wish to use any Internet applications, use the "Extensions Manager" from "Control Panels" in the "Apple Menu" to turn off the extensions and control panels listed above. You can throw away the preferences.
If you plan to continue using other Internet applications, leave MacTCP DNR and MacTCP operational.
Restoring Your Old Internet Preferences
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If you have Internet preferences when you install AT&T WorldNet Service, the installation will store a copy of these preferences in the AT&T WorldNet Service folder: Connectivity Files: Saved Preferences. Drag "MacTCP Prep" into the Preferences folder in your System Folder. When you restart your machine, your old preferences should be restored. See the AT&T WorldNet Service documentation for further information.
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V. Memory Problem/Solution Section
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Problem: Application won't launch, "out of memory" message appears, or program crashes
32-Bit addressing must be On. This mode is controlled via the Memory Control Panel on Macintosh System versions 7.5.1 or earlier. From the Apple menu, select "Control Panels" then "Memory." Under "32-Bit Addressing," click "On." You must restart your computer for this change to take effect. If you do not see this option, 32-bit addressing is automatically on.
Possible cause: Virtual Memory is turned on.
Solution: Turn off Virtual Memory.
Virtual Memory should be turned Off while playing Strategy Heads. This mode is controlled via the Memory Control Panel on Macintosh System versions 7.5.1 or earlier. From the Apple menu, select "Control Panels," then "Memory." Under "Virtual Memory," click "Off." You must restart your computer for this change to take effect.
Possible Cause: Not enough memory available.
Solutions: Have a minimum of 5 MB available after running system software.
1. Quit other open applications.
2. To make additional RAM available for Strategy Heads, you can reduce the size of the System Software by disabling System Extensions and Control Panels that are not needed while playing Strategy Heads. See "Creating a Custom Set of Extensions on a Macintosh" below.
3. You can change the amount of RAM that Strategy Heads requires by highlighting the "Strategy Heads" icon in the Strategy Heads folder on your hard drive and selecting "Get Info" from the "File" menu. Under "Memory Requirements," set the Preferred Size to 4500.
Creating a Custom Set of Extensions on a Macintosh
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1. Click on the "Apple Menu" and go to "Control Panels."
2. Choose "Extensions Manager."
3. Click on "Sets" and select "All off."
4. From the list of extensions, select "Apple CD-ROM" or your CD-ROM Tool kit. Also select Sound Manager.
5. Click on "Sets" and choose "Save set.” Name your custom set, "Strategy Heads."
6. You will need to restart your computer in order for the appropriate extensions to load.
NOTE: You will have to select this custom set of extensions each time you wish to access Strategy Heads. After you are done using the application, you must go to "Extensions Manager" and select "All on." Then restart the computer for this change to take effect. This will enable all your extensions for other software on the machine.
RAM Doubler
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You may experience problems with RAM Doubler and the Strategy Heads application on a Macintosh. If you do, we suggest that you try disabling RAM Doubler.
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VI. Video Problem/Solution Section
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Setting Your Video Mode to 256 Colors
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Strategy Heads runs in 256 colors. If your monitor is set to display anything other than 256 colors, Strategy Heads will change the setting for you any time you launch Strategy Heads and restore it to its previous settings when you quit. You can change this setting yourself by selecting "Monitors" from the "Control Panels" in the Apple menu. Select 256 colors, and your monitor will be immediately reset.
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VII. Sound Problem/Solution Section
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Problem: The sound breaks up in the program.
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Solution: Go to "Memory" in the "Control Panel" folder in the Apple menu. Turn the virtual memory off. Close all other applications. Try turning unnecessary system extensions off. To do this, create a custom set of extensions as described above.
Problem: No sound or some sounds not playing.
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Possible Cause: Volume is turned down or muted.
Solution: Check to make sure volume is turned up and Mute is turned off in the Sound Control Panel.
1. From the Apple menu, select "Control Panels" then "Sound."
2. Select "Volumes" in the pop-up box. Make sure that the volume is turned up and that the mute button is not checked.
3. Double-check speaker connections.
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VIII. CD-ROM Problem/Solution Section
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Problem: "Please insert the Strategy Heads CD, then click 'Retry' to continue (or click 'Cancel' to exit.)"
Possible Cause: The CD-ROM disc or drive may be dirty, or the CD is not in the drive.
Solutions: If the CD is in the drive, the CD-ROM or the drive may be dirty. Gently rub the bottom of the CD-ROM with a clean, dry cloth. Clean the CD-ROM drive. Try another CD in the same drive to see whether the problem is with the CD or with the drive.
Possible Cause: CD-ROM extension is turned off.
Solution: Select "Extensions Manager" from the "Control Panel" in the Apple menu. Make sure the CD extension is checked and save the changes.
Possible Cause: The CD-ROM disc may be damaged.
Solutions: Attempt to read the CD-ROM disc on another CD-ROM disc drive. If the disc still fails to read, and it is a brand-new disc, contact Technical Support to discuss your problem and determine if you need a replacement disc sent to you at no charge.
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IX. Other Problem/Solution Section
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Problem: Program Crashes
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Possible Cause: Inadequate RAM Memory
Solution: See Memory Section above.
Possible Cause: Program not properly installed.
Solution: Run installer again.
Possible Cause: External volume controls conflict with Word Heads.
Solution: If you are running Mac OS lower than version 7.6 and your computer has external volume controls, you should not use these controls while running Strategy Heads. Use the volume controls on the remote control in the Word Heads application.
Problem: Heads Creator gives message, "The document cannot be translated because an unexpected problem has occurred (-2003)."
Possible Cause: Kaleidoscope appearance manager conflicts with the Get Connected application.
Solution: Use the Extensions Manager control panel to turn off Kaleidoscope.
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Customer Service and Technical Support
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If you require technical support, please have the following information ready to help us quickly diagnose your problem:
1. The model, manufacturer and processor speed of your computer.
2. The operating system
3. Total amount of RAM and amount of RAM available
4. Hard drive size and disk space available
5. A detailed description of your problem.
Phone: (415) 286-6110. Technical Support staff is available by phone Monday through Friday from 8 a.m. to 5 p.m. Pacific Time.
E-Mail: support@theatrix.com. You will receive either an electronic response within two business days or information on how to access additional Theatrix Customer Support Services electronically.
World Wide Web: http://www.theatrix.com. Techtalk provides information on Frequently Asked Questions.
Fax Support: (415) 286-6121. Our fax machine is available 24 hours a day. Faxes will be answered during our regular business hours within 3 business days.
Support By Mail
Theatrix Interactive
Attention: Technical Support
1825 South Grant Street
San Mateo, CA 94403
Please allow 10 business days for a mail response.
